Frequently Asked Questions

How do I book?

FlyDirect flights are only available to book directly with FlyDirect either online at www.flydirect.co.uk, over the phone or in our Jersey office. We never sell our flights through third party booking agents such as SkyScanner or Expedia.

Travel Requirements

Find out full information on the latest travel requirements for your FlyDirect holiday here.

Do I need travel insurance?

We strongly recommend taking out a suitable travel insurance policy as soon as possible after making a booking. Travel insurance should be arranged for everyone travelling, including infants and children.

With all insurance policies, terms and conditions apply and we advise carefully checking that you will be adequately covered for all parts of your trip, including any connecting flights via the UK or another destination, for instance where you do not fly one way direct.

What does my holiday price include?

Details of what is included will be shown on your booking confirmation, including room type and board basis (if applicable), the dates and times of your flights, and any optional extras you have chosen to add.

Holidays can include as follows:

• Return flights between Jersey, Guernsey or the Isle of Man and Majorca, Ibiza, Tenerife, Costa del Sol or Portugal
• Accommodation as confirmed
• Meal plan as chosen (except self-catering apartments)
• Return transfers where added
• Passenger airline taxes, fuel surcharges, currency exchange rates as known at time of launch for each destination programme
• NB: A financial protection fee of £2.50 per person is included in your booking

Hold luggage is included for all flights – however weight restrictions vary by destination and carrier. Allowances by route can be viewed at Flight Information and Timetables

Other services such as spa treatments, activities, internet access and parking charges are not included unless specifically stated.

For Majorca, Ibiza, and Portugal, Tourism Tax is payable but is not included in any holiday bookings. More information is available at Tourism Tax Information

If you have booked a package holiday (accommodation and travel booked together) your holiday price also includes ABTA protection.

What do I do if I have not received my booking confirmation?

Please let us know if you have not received your confirmation within 24 hours of making your booking and we will re-send by email or if preferred by post. It is important to contact us as soon as possible to ensure that the holiday is booked and any issues can be rectified immediately.

How do I change or cancel my holiday?

To cancel a booking or make an amendment please contact us. We require confirmation of cancellation in writing, and may ask the same of an amendment in certain circumstances. Cancellation charges are detailed in our booking conditions. We reserve the right to charge an amendment fee of £30 per person if we are able to meet your request to amend part of your holiday up to six weeks prior departure, after this time cancellation charges may apply.

What will it cost to cancel my holiday?

Cancellation terms vary dependent on the date of cancellation and how far in advance of your holiday this is. All cancellations are required in writing and the cancellation will not take effect until this has been received by us. Please refer to our booking conditions for more details.

How do I change my contact details?

If your address, email address or telephone number has changed, please let us know in writing at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone on 03301 344 733 so we can update your file. It is important to keep your contact details up to date to ensure that you receive all relevant communications relating to your booking.

How do I request special assistance?

If you require assistance through the airport you must let us know at the time of booking, with details of your exact requirements, and this will be arranged for you in advance of travel.

Please note that we cannot guarantee any airport assistance request where we are advised less than 7 days ahead of travel.

Can I travel with medical equipment or a wheelchair?

If you need to travel with medical equipment, a wheelchair or other mobility aid we must be advised at the time of booking, and will usually require details of the weight and dimensions of the equipment in order to confirm carriage. While every effort will be made to accommodate your requirements, please note that our aircraft may have different hold dimensions to others you have travelled on, so regrettably some larger wheelchairs or those that are not able to fold down may not be able to be carried on some routes.

In some circumstances, passengers may be asked to contact the airline directly for medical clearance to travel, and our team will provide full details of how to do this, if necessary.

Please note that we cannot guarantee the carriage of any medical equipment where we are advised less than 7 days in advance of travel.

Are transfers included in the price of my holiday?

Transfers are not included in the price of your package holiday (flight and hotel) but shared shuttle or private taxi transfers can be added during the booking process. Private transfers are exclusively for you and your travelling companions and no stops will be made on route. Shuttle transfers will also include guests travelling with other operators and will stop at up to 15 hotels during the journey. A shuttle transfer may involve a wait before departing the airport, but this will be no longer than 1 hour.

If you have already completed your booking and would now like to add transfers please contact our customer services team. Please note that transfers must be booked at least 7 days prior to travel.

In order to guarantee arrival at the airport 2 hours prior to flight departure, shared shuttle transfers may collect passengers up to 4 hours prior to flight departure.

Palma Airport - After exiting baggage hall, head to the right and look for a mobile desk with a TUI Airport team member and our FlyDirect Sign who will direct you to your transfers. Any Issues locating the mobile desk please make your way to the TUI Airport Office, situated in front of column 2 and the staff will be able to assist you. Shuttle transfers in Majorca are operated by TRANSUNION.

Ibiza Airport - After exiting baggage hall, please look out for a TUI Airport Team member and our FlyDirect Sign who will direct you to your transfers. Any Issues locating the mobile desk please make your way to the TUI Airport Office and the staff will be able to assist you.

Faro Airport Portugal - After exiting baggage hall, please look out for a TUI Airport Team member and our FlyDirect Sign who will direct you to your transfers. Any Issues locating the mobile desk please make your way to the TUI Airport Office and the staff will be able to assist you.

Malaga Airport - After exiting baggage hall, if you have private transfers booked a taxi driver will be waiting with a sign with your name on. Clients that have booked shared transfers need to make their way to the BRAVO TOURS desk (in front of duty free shop, Aldeasa) and the staff will be able to assist you. Shuttle Transfers in Costa del Sol are operated by BRAVO TOUR PLUS.

Tenerife South Airport - After exiting baggage hall, please look out for a Destinations Services Team member with our FlyDirect Sign who will direct you to your transfers. Any Issues locating the team member please locate them at the desk 12.

How do I receive my travel documents?

Physical tickets are not required for our charter flights. You will receive an email approximately 7 days prior to departure confirming your booking details and providing everything you need to know for your trip.

How do I find my booking reference?

Your booking reference is shown at the top right hand side of your confirmation invoice, and is a 6 digit number preceded by the letters ‘TE’. If you book online the booking reference is also displayed on the confirmation page.

If you are unable to locate your booking reference please contact us on 03301 344 733 or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. with your name, travel date and destination.

Do I need to provide advance passenger information?

We do not require advance passenger information for FlyDirect flights. This information is collected at the airports on check-in.

Can I book accommodation only?

Unfortunately we do not offer accommodation only bookings at this time.

Can I book travel only?

Yes, FlyDirect currently offers flight only bookings to all of our destinations.

Our website has a flight only booking search option and current return flight prices can be found on the booking engine.

Should you book flight only and wish to add accommodation at a later date, please contact us on 03301 344 733 or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. and we will package this together for you.

How do I let you know about my dietary requirements?

The majority of the hotels we feature are accustomed to welcoming guests with dietary requirements. Please let us know at the time of booking and we will pass on the information to ensure they are prepared.

How do I contact you?

You can contact FlyDirect by phone on 03301 344 733, email This email address is being protected from spambots. You need JavaScript enabled to view it. or in writing c/o C. I. Travel Group, Heron House, Jersey Airport JE1 1BW. You can also visit our offices at Heron House in St Peter during our opening hours.

Holiday Price Increase?

All flight and holiday prices on this website have been costed on fuel prices, exchange rates and hotel tariffs as known at time of launch for each destination programme. With increased security charges and the current volatility of fuel prices and currency exchange, extra fees and surcharges can be introduced at short notice and we reserve the right to pass on any such increases to the client. In the event of any such increases by the airlines and/or hoteliers and/or transport providers these increases will be passed on to the client. Every reasonable endeavour will be made to minimise any increases but in any event we will absorb the first 2% of surcharge on inclusive holidays.

Travel Aware, Advice & Safety

The Foreign & Commonwealth Office have up-to-date advice on staying safe and healthy abroad. For more on security, local laws and the latest travel information, visit the FCDO Travel Aware Website.

What documents do I need to check in?

You will be required to produce your booking confirmation and valid passports for all passengers to check-in at the airport.

Can I increase my baggage allowance?

It is not usually possible to increase the baggage allowance on our flights, due to the size of aircraft that we use and associated weight restrictions, however in extenuating circumstances (for example if medical equipment is required) please contact us and we will endeavour to help.

What can I take on my flight for my baby?

Infant (0 – 1 years) luggage allowance is up to 10kg of hold luggage and a foldable pushchair and/or car seat, dependent upon the route you are travelling.

Specific route information can be found on our flight information pages.

What do I do if my luggage is damaged or missing?

In the unlikely circumstance that your suitcase is damaged or lost during the flight, this must be reported to ground staff in the arrival airport before you leave the airport. They will assist in filling out a PIR form for damaged luggage, or offer advice regarding the return of lost luggage. Unfortunately any damage or loss not reported at the time of arrival will not be compensated for.

What do I do if I miss my flight?

If you miss your flight you must advise FlyDirect as soon as possible so that we can assist in booking a new journey. Please note that in the majority of instances this would be at the passenger’s own cost.

Where transfers are not provided, it is your responsibility to ensure you arrive at the airport to check-in your luggage and pass through security in ample time to board your flight. Once checked-in it is also your responsibility to monitor flight announcements and information screens and to proceed to your departure gate in by the specified time.

What do I do if my flight is delayed?

Once you have checked in with your airline, they are your point of contact for up to date information relating to your flight departure.

Adverse weather conditions can result in delays and diversions and even cancellations of some services. Transport may also be delayed or cancelled due to technical problems or force majeure.

Except where this leads to a significant alteration to contracted services, we will not be liable for any loss or expense incurred, or obligated to refund any payment for unused accommodation or services at your destination.

Should your travel be delayed or cancelled, we recommend that you have sufficient funds to obtain additional meals and accommodation. These costs may be covered by your travel insurance, which is strongly recommended.

Further guidance on flight delays, cancellations and your rights can be found at www.caa.co.uk/flight-delays

What is my baggage allowance?

A minimum of 18kg of hold luggage is included on all flights. This varies by route and details of restrictions for specific destinations can be viewed on our flight information pages.

Can I select my seats or book extra legroom?

All of our routes have the option to upgrade to extra legroom seating for £50 per person return.

A limited number of seats are available per departure and are subject to availability at time of upgrade request.

Further information can be found at the relevant flight information page, from your departure airport.

Please note that specific seat numbers or locations are not available to pre-select.

Can I take my golf clubs?

Golf Clubs can be carried on our Majorca, Ibiza, Costa del Sol & Portugal routes at a charge of £60 per set return, payable in advance. Please note that all sports equipment carriage is subject to final load on the day. Please call our team on 03301 344 733 to book your sports equipment or for more information.

Do I need a passport?

Yes, you need a current valid passport for all passengers travelling, including children and infants. Find out more about passport validity and any applicable visa requirements on our travel requirements page.

What is the check in time for my flight?

Check-in opens from 2.5 hours prior to the scheduled departure time in Majorca, and 2 hours prior in Ibiza, Costa del Sol, Tenerife, Portugal, Jersey, Guernsey and the Isle of Man. The minimum check-in time for all flights is 1 hour prior to departure.

The final flight details will be shown on your pre-departure email, sent approximately 8 days prior to departure.

If your flight is delayed, you are still required to check-in no later than 1 hour prior to the originally scheduled departure time.

How do I print my boarding pass?

At this time online check in is unavailable. All passengers must check in at the airport, where a boarding pass will be provided.

How do I find my airline reference?

As we operate with charter flights, an individual airline reference is not required. Please carry a copy of your booking confirmation along with your passport, which is the only documentation required for check in.

What do I do if I need help during my holiday?

If you have booked a package holiday with FlyDirect, you will receive a pre-departure email which includes important contact details you may need in resort. In most cases your hotel reception should also be able to offer assistance, depending on the circumstances and you can always call our Jersey office on +44 3301 344 733 and we will be able to assist.

What is the dress code for dinner at my hotel?

Dress codes vary from hotel to hotel, but in our Mediterranean resorts the majority of hotels have a smart casual dress code, only asking that beachwear and shorts are not worn in the restaurant for dinner. Some 5* properties have a smarter policy, please ask our staff to confirm if you are unsure.

What time will my coach transfer pick me up?

Your coach transfer collection time for return to the airport will depend upon which area your hotel/apartment is located.

This will generally be 3 - 4 hours prior to your flight departure time and you should be waiting outside the main entrance of your hotel with your luggage at least 15 minutes in advance of pick up.

Find your exact pick up time via Get My Pick Up You will need the numeric digits from your booking reference, booking name and departure date. Times should be available from 48 hours prior to departure but on occasion may be subject to change. For an accurate and final pick-up time we recommend checking after 3pm the day prior to departure.

How long will my transfer take?

Transfer time vary depending on the location of your hotel/apartment. Approximate transfer times are indicated on our resort pages.

What currency do I need?

The currency used in the all FlyDirect destinations is the Euro. We strongly recommend exchanging your currency prior to your departure.

What is included in my board basis?

Board basis inclusion varies. Generally, inclusions are as follows:

• Self-catering: Food and drink is not included and your apartment or room will have light cooking facilities available.
• Bed and breakfast: Breakfast is included each morning at the hotel/apartment
• Half board: Breakfast is included each morning and dinner in the main restaurant is included each evening. Some hotels may allow you to take lunch rather than dinner on occasion, you will need to check this with hotel reception.
• All-inclusive: Breakfast, lunch and dinner are included, along with snacks throughout the day. Soft drinks and alcoholic beverages are included however the serving times and number of drinks included will vary and exclusions may apply (for example premium spirits and imported beers) and this will vary between hotels. Check with your hotel reception on arrival for up to date times and exclusions.

Can I request a particular room?

Hotels will not normally guarantee a particular room or floor position, and unless we confirm in writing that a request is guaranteed, then no responsibility is accepted. Although we cannot guarantee particular rooms, all requests made at the time of booking are passed on to our agents in resorts.

Does my room have a kettle/safe etc?

Please note that in-room amenities such as minibar, safe and WiFi access, along with hotel facilities such as spa access, sports court hire and mini-club activities may be subject to local charges. These charges vary from hotel to hotel, and we advise that you check with reception for up to date advice.

Are there buses/taxis?

Most of our resorts are served by public transport with an extensive bus services. Taxis are available in all destinations and resorts and your hotel will be able to book one for you. For those travelling with children, many taxis in Spain carry car seats, however it is advisable to pre-book and mention this in advance if required.